Software projects are often very complex. It takes effort, time and money to meet the needs of the users and planners. Everyone is delighted when the job is done and the new software is up and running. The new features then quickly become part of day-to-day business – exactly as planned.
But hold on! What will happen if there are operational problems? A service concept, also known as an operational or maintenance concept, can help to avoid malfunctions and quickly resolve problems.
In this White Paper Utlef Tonding compiles the most important issues that you should consider for a service concept that is tailored to your individual operations. As head of encoway services, he has gained a great deal of experience in the design of service concepts.
Download the White Paper and read tips on:
- Roles, reporting channels and systems
- Reachability and availability
- Response and resolution times
- Expertise and qualification
- Providing the development environment
- Changes to the application