A product configurator helps you to quickly find the right product or solution for the respective requirements. It does not matter whether the product configurator is used by your sales department, a dealer or the customer themselves. Every user group receives optimal support via user guidance tailored to their respective needs.
Guided Selling makes it possible to quickly find the most suitable solution on the basis of requirements – regardless of the user’s product knowledge or experience with your portfolio. Based on defined rules, the necessary parameters are systematically queried via the intuitive user interface in order to determine a suitable solution. Multiple-variant portfolios can thus be reliably mastered even by new sales employees, dealers or the customer themselves – whether online or offline.
The centrally maintained product knowledge and object dependencies only allow correct combinations and ensure that each individual user can only access the portfolio relevant to them. For example, country-specific specifications are already taken into account during the configuration. The modularisation of knowledge also makes it possible to combine multiple products and services into one system. Additional services can also be easily added via the configurator. This enables you to unlock valuable cross- and upselling potential, to generate more sales and to provide your customers with comprehensive solutions.
The product configurator from encoway can be seamlessly integrated into your present IT landscape. It forms the central link between existing CRM, ERP or CAD systems. During configuration, you access the latest product and price data from your ERP or the customer data from your CRM. Double data storage and double maintenance are thus avoided. You save time, avoid mistakes, lower your costs and secure your company’s variant knowledge. During commissioning, the configuration data can then be forwarded to the corresponding ERP system for order processing without any system discontinuities. This leads to faster and error-free processes from the customer enquiry to production.