{"id":6896,"date":"2020-11-27T14:16:57","date_gmt":"2020-11-27T13:16:57","guid":{"rendered":"https:\/\/e.keyrank.de\/safequard-software-operation-and-user-satisfaction\/"},"modified":"2024-11-28T13:45:02","modified_gmt":"2024-11-28T12:45:02","slug":"safequard-software-operation-and-user-satisfaction","status":"publish","type":"post","link":"https:\/\/www.encoway.de\/en\/blog\/safequard-software-operation-and-user-satisfaction\/","title":{"rendered":"Reliably safeguard your software operation and user satisfaction"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6896\" class=\"elementor elementor-6896 elementor-2026\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67e3a9e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67e3a9e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f5e6223\" data-id=\"f5e6223\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70c6b6b h2-book elementor-widget elementor-widget-heading\" data-id=\"70c6b6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Do you ever wonder why your software service providers also offer service, maintenance and care? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6dacd4b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6dacd4b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6b281f27\" data-id=\"6b281f27\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7cf52d9f elementor-widget elementor-widget-text-editor\" data-id=\"7cf52d9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The new software solution is in productive use and works well. Some people wonder why they should use services at all. Unlike a machine in production, the software solution shows no signs of wear and tear \u2013 at least this is often the overhasty assumption.<\/p>\n<p>Although software does not provide a haptic experience, some aspects resemble those of a piece of machinery. Mechanical tools have to be maintained in order to keep them running successfully and profitably. Worn, outdated machinery no longer provides the desired results. The targeted figures can no longer be met in the long term. This is a cause of frustration for the users and leads to a sharp decline in acceptance.<\/p>\n<p>This equally applies to software. The software solution is also a tool that you provide to your specialist staff to support and simplify their complex activities. It therefore also requires a certain amount of maintenance and appropriate service.<\/p>\n<p>For machines, regular inspections are essential. Parts subject to wear have to be replaced, problems corrected and adjustments made to changing working methods. For your software solution, this corresponds to scheduled updates, monitoring, necessary adjustments and further developments. These are also essential for operation. <\/p>\n<p>It is important to respond appropriately to changing system environments and business processes. A smooth value creation chain is only guaranteed by the well-functioning interaction of both operationally relevant tools.<\/p>\n<p>Position yourself professionally beyond the initial installation. It is important to be professionally prepared beyond the initial installation and to arm yourself for any future situations and related issues involving the active use of your software. This ensures the long-term success of your software solution and that you can proactively keep pace with the rapidly evolving digital world. <\/p>\n<p>We can provide you with expertise and quality in the form of solution-oriented maintenance and services for your encoway software. <\/p>\n<p>Enjoy the benefits of the continuous further development of our <a href=\"https:\/\/www.encoway.de\/en\/products\/\">products<\/a> which we will regularly make available to you as part of our maintenance service. In addition, experts from various fields will be available to provide you with professional help with updates and any usage problems relating to your individually tailored software.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7652f71 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7652f71\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-581b5b1\" data-id=\"581b5b1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b281650 elementor-widget elementor-widget-global elementor-global-19023 elementor-global-4617 elementor-widget-author-box\" data-id=\"b281650\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"author-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-author-box\">\n\t\t\t\t\t\t\t<div  class=\"elementor-author-box__avatar\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.encoway.de\/wp-content\/uploads\/Nils-Rehm-Autor-Uebersicht.jpg\" alt=\"Picture of Nils Rehm\" loading=\"lazy\">\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"elementor-author-box__text\">\n\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t<div class=\"elementor-author-box__name\">\n\t\t\t\t\t\t\tNils Rehm\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-author-box__bio\">\n\t\t\t\t\t\t<p>IT Servicemanager, encoway GmbH<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-552df92 elementor-grid-2 beitragsbox elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-card-shadow-yes elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"552df92\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;pagination_type&quot;:&quot;numbers&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:28,&quot;sizes&quot;:[]},&quot;cards_columns&quot;:&quot;2&quot;,&quot;cards_columns_tablet&quot;:&quot;2&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-8072 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.encoway.de\/en\/blog\/selling-machinery-with-a-modular-system\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"399\" src=\"https:\/\/www.encoway.de\/wp-content\/uploads\/Maschinen-Baukasten-verkaufen-768x399.jpg\" class=\"attachment-medium_large size-medium_large wp-image-62559\" alt=\"Baukastenprodukte erfolgreich vermarkten\" srcset=\"https:\/\/www.encoway.de\/wp-content\/uploads\/Maschinen-Baukasten-verkaufen-768x399.jpg 768w, https:\/\/www.encoway.de\/wp-content\/uploads\/Maschinen-Baukasten-verkaufen-300x156.jpg 300w, https:\/\/www.encoway.de\/wp-content\/uploads\/Maschinen-Baukasten-verkaufen.jpg 770w\" sizes=\"(max-width: 768px) 100vw, 768px\" loading=\"eager\" fetchpriority=\"high\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.encoway.de\/en\/blog\/selling-machinery-with-a-modular-system\/\" >\n\t\t\t\tSuccessfully marketing modular products\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-8110 post type-post status-publish format-standard has-post-thumbnail hentry category-downloads\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.encoway.de\/en\/downloads\/checklist-cpq-specifications\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"188\" src=\"https:\/\/www.encoway.de\/wp-content\/uploads\/header-checkliste-lastenheft-cpq-768x188.jpg\" class=\"attachment-medium_large size-medium_large wp-image-2831\" alt=\"\" srcset=\"https:\/\/www.encoway.de\/wp-content\/uploads\/header-checkliste-lastenheft-cpq-768x188.jpg 768w, https:\/\/www.encoway.de\/wp-content\/uploads\/header-checkliste-lastenheft-cpq-300x73.jpg 300w, https:\/\/www.encoway.de\/wp-content\/uploads\/header-checkliste-lastenheft-cpq.jpg 940w\" sizes=\"(max-width: 768px) 100vw, 768px\" loading=\"eager\" fetchpriority=\"high\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.encoway.de\/en\/downloads\/checklist-cpq-specifications\/\" >\n\t\t\t\tChecklist | What not to forget in your CPQ specifications\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-17986 page type-page status-publish has-post-thumbnail hentry\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.encoway.de\/en\/services\/support\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" width=\"768\" height=\"399\" src=\"https:\/\/www.encoway.de\/wp-content\/uploads\/services-seite-header-support-770x400px-2-768x399.jpg\" class=\"attachment-medium_large size-medium_large wp-image-66379\" alt=\"Team Service\" srcset=\"https:\/\/www.encoway.de\/wp-content\/uploads\/services-seite-header-support-770x400px-2-768x399.jpg 768w, https:\/\/www.encoway.de\/wp-content\/uploads\/services-seite-header-support-770x400px-2-300x156.jpg 300w, https:\/\/www.encoway.de\/wp-content\/uploads\/services-seite-header-support-770x400px-2.jpg 770w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" loading=\"lazy\" decoding=\"async\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.encoway.de\/en\/services\/support\/\" >\n\t\t\t\tCustomer service &amp; support &#8211; Harness the potential of your CPQ solution\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-73009 post type-post status-publish format-standard has-post-thumbnail hentry category-downloads\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.encoway.de\/en\/downloads\/guide-10-tips-for-successfully-implementing-configuration-projects\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" width=\"768\" height=\"188\" src=\"https:\/\/www.encoway.de\/wp-content\/uploads\/Leitfaden-10-Tipps-Konfigurationsprojekte-neu-2025-768x188.jpg\" class=\"attachment-medium_large size-medium_large wp-image-78881\" alt=\"Personen von encoway die \u00fcber den Leitfaden disskutieren\" srcset=\"https:\/\/www.encoway.de\/wp-content\/uploads\/Leitfaden-10-Tipps-Konfigurationsprojekte-neu-2025-768x188.jpg 768w, https:\/\/www.encoway.de\/wp-content\/uploads\/Leitfaden-10-Tipps-Konfigurationsprojekte-neu-2025-300x73.jpg 300w, https:\/\/www.encoway.de\/wp-content\/uploads\/Leitfaden-10-Tipps-Konfigurationsprojekte-neu-2025-1024x251.jpg 1024w, https:\/\/www.encoway.de\/wp-content\/uploads\/Leitfaden-10-Tipps-Konfigurationsprojekte-neu-2025.jpg 1140w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" loading=\"lazy\" decoding=\"async\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.encoway.de\/en\/downloads\/guide-10-tips-for-successfully-implementing-configuration-projects\/\" >\n\t\t\t\tGuide | 10 tips for successfull configuration projects\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Why professional maintanace and service are important for software solutions.<\/p>\n","protected":false},"author":18,"featured_media":62580,"comment_status":"closed","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[56],"tags":[],"download-filter":[],"news-filter":[],"class_list":["post-6896","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How good service increases customer satisfaction<\/title>\n<meta name=\"description\" content=\"Ensure the long-term success of your software solution with professional maintenance and services \u2705 \u25baLearn more now\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.encoway.de\/en\/blog\/safequard-software-operation-and-user-satisfaction\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reliably safeguard your software operation and user satisfaction\" \/>\n<meta property=\"og:description\" content=\"Ensure the long-term success of your software solution with professional maintenance and services \u2705 \u25baLearn more now\" \/>\n<meta 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