Diehl Metering: Shorter response time for customer enquiries

Water and energy are scarce resources. Intelligent water supply and the efficient metering of energy are therefore of upmost importance today. They can, however, only develop their full potential when they are tailored to the many different usage scenarios. There is therefore a need for countless product variants, especially as regards water, heat and cooling meters – water and energy supply is thus becoming a complex system technology. At the measurement technology specialist Diehl Metering, the variant management system HYKON ensures that a perfect choice of product variants can be securely processed in the sales and production process.


Industry: Equipment and apparatus manufacturer Measurement technology
Portfolio: Measuring instruments, system technology and software
Headquarters: Ansbach

Customer benefits

  • Allows the user to quickly locate existing products by product features, item numbers or navigation tree
  • Generation of new, customer-specific product variants, automatically tested for feasibility and performance
  • Dramatically reduced response time for customer enquires
  • Incorporation of specific customer requirements possible
  • Full technical order clarification
  • No duplication of development effort or item numbers
  • Automatic compilation of extensive product descriptions and data
  • Connection to SAP-ERP through the transfer of product-relevant, up-to-date and validated product data
  • Easy handling and integration into the existing IT structures

Customer testimonial

„The open interfaces concept and the support for web services have greatly eased the connection to our backend systems.“

Christoph Dörrbeck
Head of IT Application Management
Diehl Metering GmbH